Refund policy

eeys Refund & Exchange Policy

At eeys, your safety and satisfaction come first.

1. When returns and exchanges are possible

For hygiene and safety reasons, contact lenses cannot be returned or exchanged once opened.

Please check your order details (colour, power, quantity) before opening the product.

Returns and exchanges are accepted only for unopened, unused items kept in their original packaging.

2. Wrong item, defects and damage in transit

An exchange or refund is available in the following cases.

  • You received a different item from the one you ordered

  • The product is confirmed to be defective

  • The product was damaged during delivery

Please contact us within 7 days of receiving your order at info@eeys.kr.

Please include the following.

  • Your order number

  • Photos showing the problem

  • Photos of the product and its outer packaging

We will review your request and guide you through the exchange or refund process. Items sent back without prior approval may be refused.

3. Refund processing

Approved refunds are issued to the original payment method.

Depending on your payment method, card issuer or bank, it can take 5–10 business days after approval for the refund to appear.

4. Shipping costs

Except where the issue is a defect, an incorrect shipment or otherwise our responsibility, shipping costs are not refundable.

Where a return occurs, the original shipping cost and the return shipping cost may be deducted from your refund.

5. International shipping and customs

All eeys products are shipped from Japan.

Import rules and customs requirements differ by country, and it is the customer's responsibility to check the regulations that apply in their country before ordering.

Any customs duties, import taxes or other import-related charges are payable by the customer.

If a parcel is returned to us because it was refused, went uncollected, ran into customs problems, or for any other reason attributable to the customer, the original and return shipping costs may be deducted from the refund.

6. Delivery address errors

Please enter your delivery details accurately when ordering.

eeys is not responsible for delays, loss or additional shipping costs caused by an incorrect address, incorrect recipient details or incomplete delivery information.

You can change the delivery address through customer support at any time before the order is dispatched.

7. Using contact lenses safely

Always follow the recommended wearing period and instructions for use.

If you experience pain, redness, discomfort, a foreign-body sensation or blurred vision while wearing lenses, stop using them immediately and consult an eye-care professional.

eeys products are intended to be used safely in accordance with the correct instructions; comfort can vary depending on your individual eye condition.

Every product passes a strict quality inspection before dispatch.

Thank you for choosing eeys.