Legal notice

Seller

VISION CHROMA HK Limited

Registered address

Shop 7-8, G/F, Silver Jubilee Mansion, 62-72 Po Hing Fong, Sheung Wan, Hong Kong

Company registration

Company Registration No. 79773969 — incorporated in Hong Kong under the Companies Ordinance (Cap. 622) on 6 February 2026
Business Registration No. 79773969-000-02-26-A

Contact

info@eeys.kr
Please note that we do not offer telephone support.

Prices

As shown on each product page, inclusive of tax.

Charges in addition to the product price

Shipping fees, and any customs duties, import taxes or handling charges applied by the destination country. Shipping fees vary by destination and order contents; the final amount is shown at checkout.

Payment methods

Credit card (Visa, Mastercard, American Express, JCB), PayPal, Shop Pay, Apple Pay, Google Pay, and other methods designated by us.

When payment is taken

Payment is confirmed at the time the order is placed.

Delivery areas

Taiwan, Hong Kong SAR, Singapore, Vietnam and Australia.

Dispatch and delivery

All products are shipped from Japan by EMS with tracking.

Orders are normally dispatched within 1–5 business days of order confirmation, and delivery usually takes around 5 days after dispatch.

Delivery may be delayed by weather, traffic, logistics conditions, customs clearance or other unavoidable circumstances.

Cancellations

Orders cannot be cancelled once preparation for dispatch has begun. Depending on the status of your order, cancellation may not be possible even before dispatch.

Returns and exchanges

Where an item is defective or was shipped in error, we accept a return or exchange if you contact us within 7 days of delivery. Please contact us by email before sending anything back.

Returns for customer reasons

Contact lenses are a regulated medical device and a hygiene product. We cannot accept returns or exchanges for customer reasons, including: the wrong colour or power was ordered, the product looks different from expected, differences in size or comfort, opened items, used items, and items damaged by the customer.

Refunds

Once a returned item has been checked, we issue a refund by our standard method. Timing depends on your payment provider.

Quantity limits

There is no general limit, although we may cap purchase quantities depending on stock levels or to prevent resale.