Shipping Policy

Where we ship

We currently ship to Taiwan, Hong Kong SAR, Singapore, Vietnam and Australia.

Shipping method

All international orders are sent by EMS (Express Mail Service) with tracking.

We select the carrier and shipping method based on the order contents and destination. Customers cannot specify a particular carrier.

Dispatch

All eeys products are shipped from Japan.

Orders are normally dispatched within 1–5 business days of order confirmation.

Dispatch or delivery may be delayed by weather, traffic, logistics conditions, customs clearance or other unavoidable circumstances. If a significant delay occurs, we will contact you by email.

Delivery time

Delivery normally takes around 5 days after dispatch, depending on the destination and on customs clearance in your country.

Shipping fees

Shipping fees vary by destination and order contents. The exact amount is calculated and shown at checkout before you pay.

Customs duties and import taxes

Any customs duties, import taxes or handling charges applied by the destination country are payable by the customer.

Import rules for contact lenses differ by country. It is your responsibility to check the regulations that apply where you live before ordering.

Please note

• Please check your delivery address carefully after ordering. If a parcel is returned to us because of an incorrect address, a long absence or a refused delivery, the cost of re-sending it is payable by the customer.

• You can change your delivery address through customer support at any time before your order is dispatched.

Questions about your delivery? Email us at info@eeys.kr with your order number.